When RowanCloud / Citrix was first introduced in 2011, it allowed the University community to use any Internet-connected device, whether on or off campus, to access in-demand software such as Microsoft Office, Abode Creative Suite and many others.
During that time, the demand for RowanCloud grew to a point where performance became adversely affected. Moving forward, Information Resources & Technology (IRT) has made major enhancements to RowanCloud, including:
- More servers to handle increased user capacity
- New, higher performance video cards on those servers to support graphic-intensive applications like Google Earth and Adobe Creative Cloud
- New profile management software for faster login times
Look for the following changes coming to RowanCloud soon!
Local drives such as C drive, USB drives, and DVD drives will no longer be available from within RowanCloud applications since those drives slow performance dramatically. Only the Rowan common drive (O drive) and the user’s home drive (H drive) will be available when using Cloud applications. All files existing on local drives must be copied using ExpanDrive from your local drive to the O drive or your H drive. Please review the instructions here.
RowanCloud applications will only map the default printer instead of all printers as this will improve user login times.
Double clicking a file in Windows to open RowanCloud applications directly will be disabled to avoid problems with locally installed versions of the same application. You will need to open the RowanCloud application first and then navigate to the location that your data is stored in.
The updated Citrix receiver is designed to look and function the same on all platforms that we support. When you subscribe to applications these applications will be available on the Receiver Favorites screen to make it easier for you to launch your favorite applications.
If you want to add an application simply select the "+" on the right side (or the category listing) of the Receiver Window and select your application. If you prefer you can also search for applications using the search box on the upper right corner.
Reconnecting Citrix Sessions. If you have a Citrix application running on another computer and the session has not been idle for longer than 30 minutes you can transfer the application to your existing session by selecting the drop-down under your name and select "refresh". Refresh will also load any new applications added to Receiver by IRT since the last time you logged into Receiver.
It is imperative that you install the updated Receiver using the appropriate download and Citrix Store configuration file listed for your device for the best possible performance using RowanCloud. Please follow the instructions above in order to install the receiver for your device.
Receiver automatically replaces many previous versions of Receiver and the Citrix online plug-ins, however, some versions must be removed manually before you can install the most recent version of Receiver. In that case, Receiver prompts you to remove the earlier versions from your device manually.
For help with your Receiver installation please contact support at 856.256.4400 or email firstname.lastname@example.org.
IRT has partnered with ExpanDrive to create a customized application in order to improve the user experience accessing and saving files remotely to the Rowan network from Mac and Windows personal devices. As a result we have removed the functionality within Citrix applications to open files located on your personal device. The reason this is necessary is because local file access within a Citrix session can dramatically slow or even crash the remote application. ExpanDrive will allow you to easily transfer files to your h and o drives (aka network or home drives) from your computer. Network drives are accessible from within your Citrix session and are labeled H: (Home Drive) and O: (Common).
Getting the best experience with RowanCloud
This article provides the best practices recommended by Information Resources & Technology to ensure the RowanCloud functions optimally.
If you do not see an application listed please feel free to ask us about it at email@example.com.
Adobe Acrobat Pro
Adobe After Effects CS5
Adobe Bridge CS55
Adobe Contribute CS5
Adobe Dreamweaver CS5
Adobe Encore CS5
Adobe Extension Manager CS5
Adobe Fireworks CS5
Adobe Flash Builder 4
Adobe Flash Catalyst CS5
Adobe Flash CS5 Professional
Adobe Illustrator CS5
Adobe InDesign CS5
Adobe Media Encoder CS5
Adobe Photoshop CS5
Adobe Premiere Pro CS5
AutoCAD Structural Detailing 2015
Marketing Plan Pro
Maxon Cinema 4D
Microsoft Access 2010
Microsoft Excel 2010
Microsoft Internet Explorer 6,7,8,9
Microsoft Outlook 2010
Microsoft PowerPoint 2010
Microsoft Project 2010
Microsoft Publisher 2010
Microsoft SQL Management Studio
Microsoft Visio 2010
Microsoft Visual Studio 2010 Ultimate
Microsoft Visual Studio 2012 Ultimate
Python 332 + IDLE
Quark Xpress 9
Tableau Reader 8
If you would like to have an application added to RowanCloud it is as simple as emailing firstname.lastname@example.org.
It usually takes a week to install and test an application before it can be put into our production environment. During this period we will determine if the EULA for the application permits it to be installed in a XenApp environment, ensure that the application is compatible with the existing Citrix farm servers, and then ask you to evaluate the application to make sure that it performs as expected.