The new version of MAC OS X, 10.10 (Yosemite) is expected to be released today, Thursday October 16th, and is currently incompatible with the ClearPass registration system and potentially other services at Rowan.

Blog from November, 2017

Information Resources & Technology will be integrating new firewalls into the University’s network this weekend.

This work will cause a network outage on Saturday, Dec. 2, between 2 p.m. and 4 p.m.

During that two-hour window, all services on the Rowan University network will be intermittently unavailable. Those services include internet access, wired and wireless networks on campus, telephone service, email, Google Apps, Citrix, EMR, Blackboard and any access from off-campus to any Rowan services, including the Rowan University website.

We may also need to perform additional work on the firewalls on Saturday and Sunday that may affect connectivity.

Our after-hours network redesign hotline will open at 2 p.m. on Saturday to help us quickly address any network-related support requests due to this effort.

The number for that hotline is 856-256-6466. Please leave a message when prompted to do so, and a member of our team will return your call as soon as possible. The hotline will remain open throughout the weekend.

If you need to reach our support team Monday through Thursday from 8 a.m. to 8 p.m. or Friday from 8 a.m. to 5 p.m., please call 856-256-4400 or email support@rowan.edu.

Information Resources & Technology will be deploying new network management devices and adding a second internet service provider (ISP) to the Rowan University network this weekend as part of our ongoing network redesign project.

A three-hour outage is planned on Saturday, Nov. 18, from 2 p.m. to 5 p.m., as we deploy and validate the new network management devices.

We may also need to perform additional maintenance on Saturday and Sunday that may affect connectivity.

We will be closely monitoring the network to identify and respond to any potential issues. An after-hours hotline will open at 2 p.m. on Saturday to help us quickly address any network-related support requests due to this effort.

The number for that hotline is 856-256-6466. Please leave a message when prompted to do so, and a member of our team will return your call as soon as possible. The hotline will remain open throughout the weekend.

If you need to reach our support team Monday through Thursday from 8 a.m. to 8 p.m. or Friday from 8 a.m. to 5 p.m., please call 856-256-4400 or email support@rowan.edu.

If you need to reach support regarding a network-related concern due to this effort, outside of those hours, call the after-hours line at 856-256-6466. The after-hours line will be operational until 8 a.m. on Friday, Nov. 24.

We thank you for your patience and continued support while we work to improve the University’s network.

Information Resources & Technology will be installing security updates for the database that supports Banner beginning at 9 p.m. on Friday, Nov. 10. This work is scheduled to be finished by 4 a.m. on Saturday, Nov. 11.

Banner will not be available during that time frame.

Please contact the Technology Support Center at 856-256-4400 or support@rowan.edu with any questions or concerns.

The latest edition of Information Resources & Technology's newsletter includes recommendations for securely shopping online, information about new features available in Google Drive and other news.

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