Information Resources & Technology will be deploying new network management devices and adding a second internet service provider (ISP) to the Rowan University network this weekend as part of our ongoing network redesign project.
A three-hour outage is planned on Saturday, Nov. 18, from 2 p.m. to 5 p.m., as we deploy and validate the new network management devices.
We may also need to perform additional maintenance on Saturday and Sunday that may affect connectivity.
We will be closely monitoring the network to identify and respond to any potential issues. An after-hours hotline will open at 2 p.m. on Saturday to help us quickly address any network-related support requests due to this effort.
The number for that hotline is 856-256-6466. Please leave a message when prompted to do so, and a member of our team will return your call as soon as possible. The hotline will remain open throughout the weekend.
If you need to reach our support team Monday through Thursday from 8 a.m. to 8 p.m. or Friday from 8 a.m. to 5 p.m., please call 856-256-4400 or email firstname.lastname@example.org.
If you need to reach support regarding a network-related concern due to this effort, outside of those hours, call the after-hours line at 856-256-6466. The after-hours line will be operational until 8 a.m. on Friday, Nov. 24.
We thank you for your patience and continued support while we work to improve the University’s network.