The new version of MAC OS X, 10.10 (Yosemite) is expected to be released today, Thursday October 16th, and is currently incompatible with the ClearPass registration system and potentially other services at Rowan.

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Cisco VoIP

The Cisco VoIP phone transmits calls over the same data network that your computer uses. Combining voice and data over the same network means that you have more control over your phone and its features.

Locate Your Phone Model Number

To determine which type of phone you have, look for a number in the upper right corner of the phone under the words "Cisco IP Phone" or look for "Model Number" on the bottom of the phone.

Please contact the Technology Support Center at support@rowan.edu if you need help.

Phone Tutorials

Tutorials and other guides for the Cisco IP 7800, 7900 and 8800 series are available below. Visit cisco.com for a complete list of Cisco IP phone tutorials.

NOTE: Tutorials require Adobe Flash to view. Documentation requires Adobe Reader to view.

Voicemail

For step-by-step instructions on how to access your voicemail, visit the CallXpress webpage. A training video for voicemail is also available in Banner.

Additional Training Materials

Voicemail Pocket Guide

Voicemail Quick Reference Guide

Phone Directory

Access the faculty/staff telephone directory from your phone by dialing ext. 6-4500 from any campus. At Cooper Medical School, dial 856-361-2800 to access the faculty/staff telephone directory. The University's telephone directory is also available online at rowan.edu/ph.

How to Update Rowan Directory

Permanent and part-time employees with their own telephone numbers may add their names and extensions to the University's online directory. You must log into Banner Self Service using your Banner ID and PIN to add, review or update your information in the directory.

If you do not know your Banner ID or Self Service PIN, visit http://id.rowan.edu

Once you have that information available, please take the following steps:

  1. Visit http://www.rowan.edu/selfservice
  2. Click on "Access Banner Services"
  3. Enter your Rowan ID Number and PIN
  4. Click on the "Personal Information" tab at the top of the page
  5. Click on "Change Directory Profile"
  6. Review and make changes
    1. If your phone is an internal extension:
      1. Enter 856-256-4500 as your published directory number and then add your extension
      2. Enter 555-55X-XXXX (where X-XXXX is the last five digits of your number) in the Rowan direct phone number field

  7. Click on "Submit"

  8. Click on "Exit" and log off

 For more information, contact the Technology Support Center at 856-256-4400 and press option 6 or email support@rowan.edu.

Dialing Procedures

Making On-Campus Calls

When placing a call to a phone on the same campus, you must use a five-digit extension. Four-digit extensions no longer work.

Making Inter-Campus Calls

When placing a call to a phone on a different campus, dial the 10-digit number of the person you are trying to reach. You do not need to first dial a 9 to reach an outside line.

Making Off-Campus Calls

Dial 9 to reach an outside line followed by the 10-digit number of the person you are trying to reach, even if the call is to a local number.

Internal-Only Numbers

For information about reaching internal-only numbers, see our section on internal-only dialing below.

Dialing Internal-Only Numbers on Campus

Internal-only numbers can be reached by using a five-digit extension from on-campus phones, but the procedure for doing so differs from campus to campus.

Glassboro Campus

The last four digits of internal-only extensions on the Glassboro campus begin with a 2 or a 3.

To reach internal-only extensions in Glassboro from a phone on the Glassboro campus, you only need to dial a 5 before the last four digits of the number. For example, if you want to reach an adjunct instructor in the Foreign Languages department, dial 5-3232.  

Stratford Campus & Clinical Offices

To reach internal-only extensions at RowanSOM or in a clinical office from a phone at RowanSOM or in a clinical office, dial a 6 before the last four digits of the number. For example, if you want to reach the front desk at Family Medicine in Hammonton, dial 6-1347.  

Camden Campus

The last four digits of internal-only extensions on the Camden campus begin with 10, 23 or 78.

To reach internal-only extensions in Camden from a phone on the Camden campus, dial a 7 before the last four digits of the number. For example, if you want to reach the Gross Anatomy Lab at CMSRU, dial 7-8668.

Dialing Internal-Only Numbers on Another Campus

To reach internal-only extensions on another campus, you must dial a 10-digit extension as follows:

Glassboro: 555-555-XXXX

Stratford: 555-556-XXXX

Camden: 555-557-XXXX

You can reach ANY Rowan phone on ANY campus by dialing a 10-digit number. You do not need to first dial a 9 to reach an outside line. For example, dial 856-309-3627 to reach the RowanSOM main patient access number from the Glassboro or Camden campuses.

Dialing Internal-Only Numbers From Off Campus

Internal-only extensions in Glassboro can only be reached from off campus by first dialing 856-256-4500, pressing 1, entering the five-digit extension 5-2XXX or 5-3XXX followed by the # sign.