The new version of MAC OS X, 10.10 (Yosemite) is expected to be released today, Thursday October 16th, and is currently incompatible with the ClearPass registration system and potentially other services at Rowan.

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Two recently-discovered security flaws in computer chips could allow hackers to steal personal information from computers and smartphones.

Technology companies have started to release software updates to address these flaws, called Meltdown and Spectre, but these important updates have the potential to affect the anti-virus software students need to log in to the Rowan Network. 

How May I Be Affected?
 

The software updates being released to address Meltdown and Spectre may affect students using Windows computers. Mac users are not affected by these updates. If you recently updated Windows, the software patches that were applied during that update may stop your anti-virus software from working. Without active anti-virus software, you will not be able to access the Rowan Network. 

What Should Windows Users Do?
 

If ClearPass (correctly) blocks you from joining the Rowan Network, you will need to uninstall your current anti-virus software and install a new product. Windows Defender, which comes with Windows 10, can protect your machine just fine. You can also use the anti-virus software Rowan University provides to students for free. We accelerated our planned release of McAfee to address this issue.

If you have Windows 10: 
 
  1. Uninstall Symantec or other anti-virus software that’s not working. 
  2. Activate Windows Defender (on your Windows menu, choose Settings, then Updates & Security, and click the On switch for Windows Defender) or install McAfee. Visit our McAfee page for instructions

If you have Windows 7 or 8: e

  1. Uninstall Symantec or other anti-virus software that’s not working. 
  2. Install McAfee. Visit our McAfee page for instructions
 
What Should Mac Users Do? 

You do not need to take any action at this time. While Macs are affected by the Meltdown and Spectre flaws, the updates released by Apple do not interfere with anti-virus software. 

Where Can I Get More Help?
 

We have staff available in the Technology Assistance Center to help you this weekend. The center is open Sunday, Jan. 14, and Monday, Jan. 15, from 10 a.m. to 4 p.m. 

All of our support services, including phone and email support, will be available on Tuesday.

The Turnitin maintenance planned for Wednesday, Dec. 27, has been completed as of 2:30 a.m. The system should now be operating as normal. 

Please contact the Technology Support Center at support@rowan.edu or 856-256-4400 if you continue to experience any issues accessing Turnitin services. 


As was previously announced in the Rowan Daily Mail, maintenance on Turnitin was scheduled for Wednesday, Dec. 27, from 11 a.m. to 8 p.m. These upgrades are being performed by Turnitin at their data centers and affect all Turnitin users in the U.S., Canada, and U.K.

According to Turnitin, their scheduled maintenance update had to be extended. They are working on resolving the issue and wrapping up maintenance. Please check their system status website for the most up-to-date information. 

You can also follow them on Twitter at @TurnitinStatus.  

We apologize for the inconvenience the upgrade has caused.



Information Resources & Technology will be installing new anti-virus and anti-malware software on all Rowan University-owned and managed computers during the spring 2018 semester.

The new software, McAfee Endpoint Security, will replace Symantec Endpoint Protection.  

This update to McAfee Endpoint Security is the first step in a larger upgrade that we expect to finish in 2019. As part of that larger upgrade, we will be rolling out more features available with McAfee Endpoint Security to enhance security in the clinical and research areas and provide employees with a more streamlined experience with encryption.

We look forward to sharing more information about those changes as we finalize our deployment timeline.

The update to McAfee Endpoint Security next semester will not affect the use of Symantec Endpoint Protection on personal computers that students or employees bring to campus. If you have Symantec Endpoint Protection installed on your personal device, you may continue to use that program.

We will also be making McAfee Endpoint Security available as a free download for personal devices.

If you have any questions, please contact the Technology Support Center at 856-256-4400 or support@rowan.edu.

The latest edition of Information Resources & Technology's newsletter includes information about recently-completed network upgrades, details about new anti-virus software coming soon to University-owned computers and other technology news. 


Click on the arrows in the lower right-hand corner of the PDF viewer to view the newsletter in full-screen mode. 

Information Resources & Technology (IRT) and Contracting & Procurement want to remind employees that most hardware and software purchases and renewals must receive approval through the Information Technology Acquisition Process (ITAP).

While end-of-year deals on technology may be attractive, IRT needs to ensure that all information technology (IT) resources purchased at Rowan University are compatible with existing technology and meet security requirements and regulations. IRT is able to do that using ITAP.

ITAP approval is required for all new IT acquisitions and renewals including software, hardware, IT consulting and IT services by academic, administrative, clinical and research departments, as well equipment that comes with specialized software.

In addition to reviewing whether an IT purchase or renewal complies with certain University standards, ITAP also protects the University from incurring extra costs that may be associated with particular purchases and from exposure to clauses in contracts that may put University data or other assets at risk.

Also remember that the department or college acquiring an IT resource is responsible for paying the costs associated with purchasing, installing and maintaining that resource.

For questions regarding the process, contact irtacq@rowan.edu. For any additional assistance with obtaining quotes or questions regarding technology orders, contact irt@rowan.edu.

In an effort to increase performance and stability, we will be performing necessary upgrades to the Glassboro Blackboard LMS.  As a result, Blackboard LMS will be unavailable beginning Monday, December 25th.  Service will be restored at 7:00 a.m. on Tuesday, December 26th.

Information Resources & Technology recently achieved a significant milestone in our ongoing effort to provide a faster, more reliable internet connection to the students, faculty and staff of Rowan University.

In November, we finished a more than fourfold increase in the University’s internet bandwidth and added a second internet service provider. The University is now served by 13 gigabits per second of internet bandwidth, which means students, faculty and staff now have a significantly wider pipe through which they can send and receive data.

What does this mean for you?

  • Faster download speeds

  • Improved response times

  • Better performance of cloud-based applications

We also deployed new network devices in November that will help us ensure the University’s bandwidth is effectively managed to serve the needs of students, faculty and staff.

We want to thank every member of the University for their support as we implemented these improvements as part of our multi-year network redesign project, and we look forward to rolling out additional network improvements in the future.

Note: This post has been updated to reflect the University is now served by 13 gigabits per second of internet bandwidth, rather than 12. 

The latest edition of Information Resources & Technology's newsletter includes information you can use to protect yourself from phishing attacks, a warning about email scams during tax season and other cybersecurity tips.


Click on the arrows in the lower right-hand corner of the PDF viewer to view the newsletter in full-screen mode. 

Information Resources & Technology will be integrating new firewalls into the University’s network this weekend.

This work will cause a network outage on Saturday, Dec. 2, between 2 p.m. and 4 p.m.

During that two-hour window, all services on the Rowan University network will be intermittently unavailable. Those services include internet access, wired and wireless networks on campus, telephone service, email, Google Apps, Citrix, EMR, Blackboard and any access from off-campus to any Rowan services, including the Rowan University website.

We may also need to perform additional work on the firewalls on Saturday and Sunday that may affect connectivity.

Our after-hours network redesign hotline will open at 2 p.m. on Saturday to help us quickly address any network-related support requests due to this effort.

The number for that hotline is 856-256-6466. Please leave a message when prompted to do so, and a member of our team will return your call as soon as possible. The hotline will remain open throughout the weekend.

If you need to reach our support team Monday through Thursday from 8 a.m. to 8 p.m. or Friday from 8 a.m. to 5 p.m., please call 856-256-4400 or email support@rowan.edu.

Information Resources & Technology will be deploying new network management devices and adding a second internet service provider (ISP) to the Rowan University network this weekend as part of our ongoing network redesign project.

A three-hour outage is planned on Saturday, Nov. 18, from 2 p.m. to 5 p.m., as we deploy and validate the new network management devices.

We may also need to perform additional maintenance on Saturday and Sunday that may affect connectivity.

We will be closely monitoring the network to identify and respond to any potential issues. An after-hours hotline will open at 2 p.m. on Saturday to help us quickly address any network-related support requests due to this effort.

The number for that hotline is 856-256-6466. Please leave a message when prompted to do so, and a member of our team will return your call as soon as possible. The hotline will remain open throughout the weekend.

If you need to reach our support team Monday through Thursday from 8 a.m. to 8 p.m. or Friday from 8 a.m. to 5 p.m., please call 856-256-4400 or email support@rowan.edu.

If you need to reach support regarding a network-related concern due to this effort, outside of those hours, call the after-hours line at 856-256-6466. The after-hours line will be operational until 8 a.m. on Friday, Nov. 24.

We thank you for your patience and continued support while we work to improve the University’s network.

Information Resources & Technology will be installing security updates for the database that supports Banner beginning at 9 p.m. on Friday, Nov. 10. This work is scheduled to be finished by 4 a.m. on Saturday, Nov. 11.

Banner will not be available during that time frame.

Please contact the Technology Support Center at 856-256-4400 or support@rowan.edu with any questions or concerns.

The latest edition of Information Resources & Technology's newsletter includes recommendations for securely shopping online, information about new features available in Google Drive and other news.

Click on the arrows in the lower right-hand corner of the PDF viewer to view the newsletter in full-screen mode. 

Update: Nov. 1, 2017

Information Resources & Technology has updated the security certificates for ClearPass in order to address the issue that required some students to re-authenticate to RowanSecure.

After connecting to RowanSecure, you should stay connected. If you are prompted to connect again after moving to a different location on campus, please contact us for help at 856-256-4400 or support@rowan.edu. 



Original Message: Oct. 30, 2017

Information Resources & Technology has learned of an issue requiring some students to re-authenticate to RowanSecure on the Glassboro campus.

Students who are encountering this issue are able to successfully connect to RowanSecure on one part of campus but are prompted to connect again repeatedly when they move to another part of campus.

We are currently working with our vendors to find a permanent resolution to this problem, and we expect to have the issue fixed soon.

Until then, students who face this issue should take the following steps to reconnect to RowanSecure:

  1. Disconnect from RowanSecure
  2. Forget the RowanSecure network
  3. Reconnect to RowanSecure

Please contact the Technology Support Center at 856-256-4400 or support@rowan.edu with any questions or concerns.

 

Rowan University faculty, staff and students now have access to two new features from Google Drive: Team Drives and Drive File Stream.

You can create shared files that belong to a group, rather than just one individual, using Team Drives. Drive File Stream is a new desktop application that provides fast and easy access to all of your Google Drive files, directly from your computer. This new application is replacing the Google Drive client for Mac/PC.

Team Drives

With Team Drives, content ownership and sharing are managed at the team level, which ensures important data and documents are easily accessible at all times despite the status of a particular team member. Files stored in a Team Drive will remain where they are, even if the team member who created the files leaves Rowan University.

This new feature also allows you to tailor permissions based on who you’d like to edit, comment, reorganize or delete certain files. For help using this new feature, visit the G Suite Learning Center page on Team Drives.

Drive File Stream

The new Drive File Stream application quickly streams files directly from the cloud to your computer, eliminating time-consuming file syncing and concerns about hard drive space. We encourage you to start using Drive File Stream or upgrade if you have the old Google Drive client for Mac/PC on your computer.

The Google Drive client for Mac/PC will no longer be supported starting on Dec. 11, 2017, and the client will shut down completely on March 12, 2018.

Please note that you won’t be able to edit Team Drive files when they’re opened in Drive File Stream; you’ll only be able to view them. To edit these files, you’ll need to open them in Drive on the web.

Please review our Knowledge Base article on Drive File Stream for more information about using this new application.

Information Resources & Technology successfully completed the deployment of new network firewall devices this weekend.

We will continue to closely monitor the network this evening and throughout the week to identify and respond to any potential issues. An after-hours hotline is now open to help us quickly address any network-related support requests.

The number for that hotline is 856-256-6466. Please leave a message when prompted to do so and a member of our team will return your call as soon as possible. The hotline will remain open through the night.

If you need to reach our support team between 8 a.m. and 8 p.m. on weekdays, please call 856-256-4400 or email support@rowan.edu.

If you need to reach support regarding a network-related concern outside of those hours, call the after-hours line at 856-256-6466. The after-hours line will be operational until 8 a.m. on Friday, Nov. 3.