All @rowan.edu email accounts have been successfully moved to a cloud-hosted service from Microsoft called Exchange Online.
What do you need to do now?
- Restart your computer: Once you restart your computer, you should immediately be able to access your email on the Outlook desktop client. If you are unable to do so, try these troubleshooting tips. Also, your email signature will be saved, but you will need to reapply it.
- Set up mobile access: You may need to reconfigure your email on your phone after it is moved to Exchange Online. For help, see our instructions on removing and re-adding your account in the Outlook mobile app.
- Update online Outlook bookmarks: The URL for online access to email has changed to outlook.office.com. The new Outlook for the web (formerly Outlook Web App) gives you a nearly equivalent experience to the Outlook desktop application in any web browser.
- If you encounter any issues accessing your email via the desktop application or the Outlook mobile app, you should still be able to access it via Outlook for the web at outlook.office.com.
What else do you need to know?
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- Get technical support: You can request technical support by calling 856-256-4400. You can also submit a ticket in the Rowan Support Portal.
- Student access to shared mailboxes: Students with access to shared mailboxes will need to go to a new URL — https://outlook.office.com/nameofmailbox@rowan.edu — and log in with their own username and password.
Exchange Online offers 100 GB of storage per mailbox (up from 2 GB of storage now), an upgraded Outlook web browser experience and better reliability and accessibility for your email. We look forward to providing you with this improved service, and we thank you for your support during this transition.
Visit our Exchange Online page for more information and frequently asked questions.
If you have any other questions, please contact the Technology Support Center at 856-256-4400, or submit a ticket in the Rowan Support Portal.