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Requesting Support During COVID-19 Pandemic

Our offices are currently closed to non-essential personnel and visitors due to the COVID-19 pandemic. To request assistance, please use one of the following options:

Requesting Support After Rowan Returns to Campus

To ensure the safety of everyone when we return to campus, we will always try to remotely resolve technical issues for students, faculty and staff through phone, email or other means, such as remoting into a machine. IRT staff will only make arrangements to provide in-person or on-site assistance if all remote options have been exhausted. 

Students, faculty and staff will be expected to abide by the University’s social distancing guidelines and other safety protocols, such as the use of face coverings, when interacting with IRT staff. IRT staff reserve the right to refuse service and refer the individual to the appropriate University office in the event those guidelines or protocols are not being followed. 

These additional support options will be made available, based on the guidelines below, as the University reopens for fall 2020:

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Browse the service catalog in the IRT Support Portal and make direct requests for the services we offer, such as technology consultation.