Get Help

  • students on laptops outside at night

Get Help

Get Help

Our offices are currently closed to non-essential personnel and visitors due to the COVID-19 pandemic. To request assistance during this time, please use one of the following options:

To ensure everyone's safety during this time, we will always try to remotely resolve technical issues for students, faculty and staff through phone, email or other means, such as remoting into a machine. IRT staff will only make arrangements to provide in-person or on-site assistance if all remote options have been exhausted. 

Students, faculty and staff will be expected to abide by the University’s social distancing guidelines and other safety protocols, such as the use of face coverings, when interacting with IRT staff. IRT staff reserve the right to refuse service and refer the individual to the appropriate University office in the event those guidelines or protocols are not being followed. 

These additional support options are also available, based on the guidelines below:

Search Knowledge Base

The Knowledge Base in the IRT Support Portal contains hundreds of self-help articles about technology services at Rowan University.

Ask a Question

Ask a question about technology services at Rowan University or report an issue with a system or service in the IRT Support Portal.

Browse Service Catalog

Browse the service catalog in the IRT Support Portal and make direct requests for the services we offer, such as technology consultation.