IRT Support Portal

The IRT Support Portal is a one-stop-shop for most technology-related requests and issues at Rowan University. You can browse hundreds of self-help articles in our Knowledge Base, submit a ticket to ask a question or report an issue and browse our service catalog. 

Phone & Email Support

Call 856-256-4400 or email support@rowan.edu. Our support specialists with the Technology Support Center are available by phone and email to help you answer any questions you may have about technology services and systems at Rowan University. 

Fall 2020 Hours

Monday to Thursday: 8 a.m. to 8 p.m.

Friday: 8 a.m. to 5 p.m.

In-Person Support by Appointment Only

IRT operates three Technology Assistance Centers on the Glassboro, Camden and Stratford campuses. These centers will provide in-person assistance to students, faculty and staff by appointment only if an issue could not be remotely resolved by calling 856-256-4400 or emailing support@rowan.edu. 

Students, faculty and staff may be required to drop off their devices for repair. Depending on the nature of the repair, the device may not be available for several days. Depending on supply and availability, IRT may be able to provide a loaner device, but IRT cannot guarantee a device will be available. 

On-Site Visits to Classrooms

IRT staff are available to remotely assist faculty with technical issues in a classroom by calling 856-256-4400 or emailing support@rowan.edu. In the event of equipment failure that cannot be resolved remotely, a technician may be dispatched to replace technology if proper social distancing and safety protocols are being followed. 

All other technical issues will be resolved during off-hours.

Self-help guides are available to faculty to learn how to operate classroom equipment. One-on-one training is not provided for this purpose. 

On-Site Visits to Administrative/Faculty Offices

A technician may be dispatched to an administrative or faculty office if an issue could not be resolved remotely by calling 856-256-4400 or emailing support@rowan.edu.

If social distancing is not possible in an administrative or faculty office or other safety protocols are not being followed, a technician may make arrangements to remove a malfunctioning device or visit the office during off hours to resolve the issue. 

Also, IRT will no longer be providing support and troubleshooting for local printers in administrative or faculty offices to reduce the need for on-site visits during the return to campus. Employees should use departmental network printers to manage their printing needs. Special use local printers, such as label or receipt printers, may be exempted from this requirement and will continue to be supported.

On-Site Visits to Clinical Offices

A technician may be dispatched to a clinical office if an issue could not be resolved remotely by calling 856-256-4400 or emailing support@rowan.edu.

In the event a technician must be dispatched to a clinical office to resolve a technical issue, clinical staff must disinfect the device and/or area in which the technician will be working due to the nature of clinical work. 

If social distancing is not possible in a clinical office or other safety protocols are not or cannot be followed, including use of personal protective equipment, a technician may make arrangements to remove a malfunctioning device or visit the office during off hours to resolve the issue

On-Site Visits to Residence Halls

A technician may be dispatched to a residence hall if an issue could not be resolved remotely by calling 856-256-4400 or emailing support@rowan.edu.

Technicians will only be dispatched to residence halls to resolve network port issues that affect academics. In the event a technician is dispatched to a room in a residence hall, all occupants of that room will be required to vacate the room but can remain in the doorway while the technician is working on the issue.