Phone & Email Support

Call: 856-256-4400 or 833-787-8779 (toll-free)

Email: support@rowan.edu.

Our support specialists with the Technology Support Center are available by phone and email to help you answer any questions you may have about technology services and systems at Rowan University. 

Fall 2021 Hours 

Monday to Thursday: 8 a.m. to 8 p.m.

Friday: 8 a.m. to 5 p.m.

Walk-Up Support 

We operate Technology Assistance Centers on each of our campuses. Please see below for more detail on the center for each campus.

Students, faculty and staff may be required to drop off their devices for repair. Depending on the nature of the repair, the device may not be available for several days. Depending on supply and availability, IRT may be able to provide a loaner device, but IRT cannot guarantee a device will be available. 

Glassboro

The Technology Assistance Center on the Glassboro campus is located in Memorial Hall. 

Fall 2021 Hours

Monday to Thursday: 9 a.m. to 7 p.m. 

Friday: 9 a.m. to 5 p.m.

RowanSOM

The Technology Assistance Center at RowanSOM is by appointment only. Please submit a request for assistance at one of the kiosks on campus or email support@rowan.edu. 

CMSRU

The Technology Assistance Center at CMSRU recommends scheduling an appointment for best service by emailing cmsrusupport@rowan.edu. However, we do offer limited walk-up support at our location in room 418 of the medical education building.

Current Walk-Up Hours

Monday to Friday: 9 a.m. to 11 a.m. and 1 p.m. to 3 p.m.

On-Site Visits to Classrooms

In the event of equipment failure that cannot be resolved remotely, a technician may be dispatched to replace technology. All other technical issues will be resolved during off-hours.

Glassboro

For emergency classroom and lab support on the Glassboro campus, please call 856-256-5552. 

Other Campuses

For all other classroom and lab issues, please call 856-256-4400 and select the appropriate option:

• Glassboro technology classroom issues: Press 1
• Camden technology classroom issues: Press 2
• CMSRU classroom issues: Press 3
• RowanSOM classroom issues: Press 4

On-Site Visits to Administrative/Faculty Offices

A technician may be dispatched to an administrative or faculty office if an issue cannot be resolved remotely by calling 856-256-4400 or emailing support@rowan.edu.

A technician may make arrangements to remove a malfunctioning device or visit the office during off-hours to resolve the issue. 

Also, IRT will no longer be providing support and troubleshooting for local printers in administrative or faculty offices to reduce the need for on-site visits. Employees should use departmental network printers to manage their printing needs. Special use local printers, such as label or receipt printers, may be exempted from this requirement and will continue to be supported.

On-Site Visits to Clinical Offices

A technician may be dispatched to a clinical office if an issue cannot be resolved remotely by calling 856-256-4400 or emailing support@rowan.edu.

In the event a technician must be dispatched to a clinical office to resolve a technical issue, clinical staff must disinfect the device and/or area in which the technician will be working due to the nature of clinical work. 

If social distancing is not possible in a clinical office or other safety protocols are not or cannot be followed, including use of personal protective equipment, a technician may make arrangements to remove a malfunctioning device or visit the office during off-hours to resolve the issue

On-Site Visits to Residence Halls

A technician may be dispatched to a residence hall if an issue cannot be resolved remotely by calling 856-256-4400 or emailing support@rowan.edu.

Technicians will only be dispatched to residence halls to resolve network port issues that affect academics.