Get Help
Get Help
Get Help
Our offices are currently closed to non-essential personnel and visitors due to the COVID-19 pandemic. To request assistance during this time, please use one of the following options:
To ensure everyone's safety during this time, we will always try to remotely resolve technical issues for students, faculty and staff through phone, email or other means, such as remoting into a machine. IRT staff will only make arrangements to provide in-person or on-site assistance if all remote options have been exhausted.Students, faculty and staff will be expected to abide by the University’s social distancing guidelines and other safety protocols, such as the use of face coverings, when interacting with IRT staff. IRT staff reserve the right to refuse service and refer the individual to the appropriate University office in the event those guidelines or protocols are not being followed.
These additional support options are also available, based on the guidelines below:
IRT Support Portal
The IRT Support Portal is a one-stop-shop for most technology-related requests and issues at Rowan University. You can browse hundreds of self-help articles in our Knowledge Base, submit a ticket to ask a question or report an issue and browse our service catalog.
Search Knowledge Base
The Knowledge Base in the IRT Support Portal contains hundreds of self-help articles about technology services at Rowan University.
Ask a Question
Ask a question about technology services at Rowan University or report an issue with a system or service in the IRT Support Portal.
Browse Service Catalog
Browse the service catalog in the IRT Support Portal and make direct requests for the services we offer, such as technology consultation.
Phone & Email Support
Call 856-256-4400 or email support@rowan.edu. Our support specialists with the Technology Support Center are available by phone and email to help you answer any questions you may have about technology services and systems at Rowan University.
Spring 2021 Hours
Monday to Thursday: 8 a.m. to 8 p.m.
Friday: 8 a.m. to 5 p.m.
In-Person Support by Appointment Only
IRT operates three Technology Assistance Centers on the Glassboro, Camden and Stratford campuses. These centers provide in-person assistance to students, faculty and staff by appointment only if an issue cannot be remotely resolved by calling 856-256-4400 or emailing support@rowan.edu.
Students, faculty and staff may be required to drop off their devices for repair. Depending on the nature of the repair, the device may not be available for several days. Depending on supply and availability, IRT may be able to provide a loaner device, but IRT cannot guarantee a device will be available.
On-Site Visits to Classrooms
IRT staff are available to remotely assist faculty with technical issues in a classroom by calling 856-256-4400 or emailing support@rowan.edu. In the event of equipment failure that cannot be resolved remotely, a technician may be dispatched to replace technology if proper social distancing and safety protocols are being followed.
All other technical issues will be resolved during off-hours.
Self-help guides are available to faculty to learn how to operate classroom equipment. One-on-one training is not provided for this purpose.
On-Site Visits to Administrative/Faculty Offices
A technician may be dispatched to an administrative or faculty office if an issue cannot be resolved remotely by calling 856-256-4400 or emailing support@rowan.edu.
If social distancing is not possible in an administrative or faculty office or other safety protocols are not being followed, a technician may make arrangements to remove a malfunctioning device or visit the office during off-hours to resolve the issue.
Also, IRT will no longer be providing support and troubleshooting for local printers in administrative or faculty offices to reduce the need for on-site visits during this time. Employees should use departmental network printers to manage their printing needs. Special use local printers, such as label or receipt printers, may be exempted from this requirement and will continue to be supported.
On-Site Visits to Clinical Offices
A technician may be dispatched to a clinical office if an issue cannot be resolved remotely by calling 856-256-4400 or emailing support@rowan.edu.
In the event a technician must be dispatched to a clinical office to resolve a technical issue, clinical staff must disinfect the device and/or area in which the technician will be working due to the nature of clinical work.
If social distancing is not possible in a clinical office or other safety protocols are not or cannot be followed, including use of personal protective equipment, a technician may make arrangements to remove a malfunctioning device or visit the office during off-hours to resolve the issue
On-Site Visits to Residence Halls
A technician may be dispatched to a residence hall if an issue cannot be resolved remotely by calling 856-256-4400 or emailing support@rowan.edu.
Technicians will only be dispatched to residence halls to resolve network port issues that affect academics. In the event a technician is dispatched to a room in a residence hall, all occupants of that room will be required to vacate the room but can remain in the doorway while the technician is working on the issue.