The new version of MAC OS X, 10.10 (Yosemite) is expected to be released today, Thursday October 16th, and is currently incompatible with the ClearPass registration system and potentially other services at Rowan.

Blog from April, 2017

Recently, emails have been sent to members of the Rowan community from various addresses with subjects of “BOOKS OFFER” and "Student Opportunity" (among others), claiming to offer a job with “Bertram Books” or "being an intermediary between our suppliers and our agents" that pays around $300 a week.

These messages are part of a malicious scam.

Individuals who respond to the initial email may receive a message in response with a subject like “***WORK APPLICATION APPROVED*** or ***WORK GETTING STARTED****”. The victims of this scam may have been sent a check and accompanying instructions that, if followed, would result in the loss of funds from their personal checking account.

If you have responded to one of these messages and provided any personal information, please contact the Support Center immediately at support@rowan.edu or call 256-4400.

Please remember, if you receive an email asking for ANY personal information, make sure that you are confident of its legitimacy before following links contained in it or responding in any way.                                                                             




An example of one of the messages:

Hello ,

Their is an available part-time job which pays $300.00  per assignment and we are inviting you to participate. The time frame  forthe job is very flexible and that implies that it fit into all school schedules. You will be the intermediary between our suppliers and our agents.You will be in charge of making orders for the supplies needed by our agents. The supplies are basically office materials. The details needed to make the orders will be provided by us and at no particular time will you be using your personal money to make any form of payment.

You will be paid $300.00 per task and you will be required to provide feedback.

The number of minutes spent on the task depends on how smart you are, but it an average of an hour per task.

Kindly fill the below information if you are interested:

Full Name:

Full Address (Not P.O Box):

Zip Code:

Cell phone:

Alternative Email:

Date of Birth:

Detailed instructions needed to carry out the assignment will be provided to you.

NOTE: I will like you to know that at no particular time will you be asked to pay for these supplies with your personal money or use your money to make any form of payment.

I await your response.

 

Information Resources & Technology has started installing Windows 10 on new University-owned computers and laptops and older machines that require updating. IRT was previously only updating touch-screen devices with the new Windows operating system.

No immediate action by employees is required because of this change, which only applies to faculty and staff on the Glassboro campus.

Employees who bring a University-owned computer to the Technology Assistance Center for repair may be told the machine will be returned to them with the Windows 10 operating system, as well as the latest version of the Microsoft Office suite, Office 2016. Please let a technician know if this upgrade may interfere with software you need to fulfill your job responsibilities. IRT will work to accommodate employees who need to keep Windows 7 and/or Office 2013 for that reason.

Free Lynda.com courses are available for employees who may need help navigating Windows 10 or Office 2016. Visit rowan.edu/lynda for instructions on how to log into Lynda.com and then search Lynda.com for “Windows 10 Essential Training” and “Learn Microsoft Office 2016.”

Please contact the Technology Support Center at 856-256-4400 or support@rowan.edu with any questions or concerns.

The latest edition of the IRT newsletter includes details about the phone system upgrade on the Glassboro campus, tips for organizing your online life and information about training classes and other professional development opportunities. 

Information Resources & Technology will be performing infrastructure maintenance on Friday, April 21, and Saturday, April 22, that will affect access to some network services and applications.

IRT will be installing security updates for the database that supports Banner from 9 p.m. to midnight on Friday. Banner may be intermittently unavailable during that time frame.

From noon to 8 p.m. on Saturday, IRT will be upgrading the University’s Domain Name Systems. While this work is underway, several services, including the openarea and home directories, may not be accessible for brief periods of time.

IRT will notify the University via email when this work is complete.

Please contact the Technology Support Center at 856-256-4400 or support@rowan.edu with any questions or concerns.

Information Resources & Technology is replacing our system for creating and managing support requests. The launch of our new service management platform, ServiceNow, will allow us to provide the University with a more efficient technical support experience.

On Monday, April 17, several departments in IRT will begin using this new system. You may notice changes to some of the notification messages you receive when submitting requests for support. Messages from the new system will be formatted differently and contain links to the new support portal.

Additional departments within IRT will begin using the new system throughout the month of May.

Please note that you do not need to do anything differently as this new platform is rolled out. You will still be able to request support as you did before, and emailing support@rowan.edu will continue to be a primary method of obtaining help.

If you have any questions, please contact the Support Center at support@rowan.edu or 856-256-4400.

 

As part of the ongoing ServiceNow roll-out, NSS will begin processing incidents in ServiceNow as a pilot group this weekend, a month before the full go-live date. During the training sessions this week we will go over the process for how we will accomplish working within both ServiceDesk and ServiceNow at the same time. . The process we will be using is described below.

The ServiceNow rollout will occur in three stages:

  • April 15th - Network and System Services

  • May 8th - Glassboro TS/Workshop

  • May 15th - All remaining IRT departments, including SOM TS and Clinical Systems, as well as the library, RowanCard, WTE, etc.

Starting Saturday, April 15th:

  • All NSS technicians will be managing Incidents assigned to them within both systems. Existing tickets already assigned in ServiceDesk will remain in ServiceDesk. Every effort should be made to close out existing tickets in ServiceDesk as soon as possible.

  • If the Support Center (or another IRT unit) receives a ticket that is meant for NSS, they will follow their existing business process and assign it to the NSS group responsible for that item within ServiceDesk.

  • NSS management will review tickets assigned to NSS within ServiceDesk and if the tickets can be cleanly transferred to ServiceNow they will do so, close the ticket within ServiceDesk, and assign the newly created ticket within ServiceNow to the appropriate technician. Tickets which may move between groups within ServiceDesk will remain in ServiceDesk and be assigned to an NSS technician - this necessitates individual technicians working through tickets in both systems.

  • Incidents assigned in ServiceNow should be processed and completed within ServiceNow. If a ticket needs to be reassigned to the Support Center for any reason, reassign the ticket within ServiceNow. The Support Center will be monitoring their queue within ServiceNow.  This process will provide the Support Center staff with an opportunity to work in ServiceNow without moving the full volume of support@rowan.edu tickets into the new platform.

If you have any questions or concerns with anything in the below proposed rollout plan, please email snquestions@rowan.edu.

Hi Team -

Our primary mission in Information Resources & Technology is delivering timely, consistent and effective services to the students, faculty and staff of Rowan University every day, and we all play a critical role in meeting that objective.

This week marks the beginning of a new chapter in this shared mission. With the go-live of our first ServiceNow module this week, we are taking a major step forward in our goal of providing better, more consistent and more measurable customer service across all of our diverse offerings.

I am excited about our upcoming go-live for Incident within ServiceNow, and I would like to extend my personal thanks to everyone who is participating in this effort.

Thank you, 

Mira Lalovic-Hand, Ph.D. | Senior Vice President and CIO
Division of Information Resources and Technology


 

Check out the important information for Blackboard course availability in Glassboro