The new version of MAC OS X, 10.10 (Yosemite) is expected to be released today, Thursday October 16th, and is currently incompatible with the ClearPass registration system and potentially other services at Rowan.

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Information Resources & Technology is replacing our system for creating and managing support requests. The launch of our new service management platform, ServiceNow, will allow us to provide the University with a more efficient technical support experience.

On Monday, April 17, several departments in IRT will begin using this new system. You may notice changes to some of the notification messages you receive when submitting requests for support. Messages from the new system will be formatted differently and contain links to the new support portal.

Additional departments within IRT will begin using the new system throughout the month of May.

Please note that you do not need to do anything differently as this new platform is rolled out. You will still be able to request support as you did before, and emailing support@rowan.edu will continue to be a primary method of obtaining help.

If you have any questions, please contact the Support Center at support@rowan.edu or 856-256-4400.