Updates to employee desktops in Citrix

Information Resources & Technology will be updating employee desktops in Citrix to provide a more consistent experience and enhance security.

As of Tuesday, March 28, you will see the following changes:

  • Desktop name change: Rather than seeing a campus-specific name attached to a desktop in Citrix, like SOM Employee Desktop or Glassboro Employee Desktop, you’ll only see one option: Employee Desktop. All of the applications you access will remain the same. Only the name of the desktop in Citrix will change.
  • Background color update: Your virtual desktop background will be updated from brown to the default blue Windows background. 
  • OS update for Rowan-Virtua SOM employees only: Rowan-Virtua SOM employees will see an updated operating system — Windows 10 — in the employee desktop. This is the same operating system you interact with on most Rowan-managed computers. 

If you have any questions, please contact the Technology Support Center at 856-256-4400, or submit a ticket in the Rowan Support Portal. You can also get answers to common questions in our Knowledge Base and our chatbot, Ask Susan, at any time.