Communications

Leads communications and content strategy, oversees marketing of IRT services and tools and manages website and Knowledge Base content.

Fiscal Affairs

Oversees budgeting, purchasing and financial operations.

Information Security Office

Sets standards and policies to protect the University’s confidential, sensitive and personal information, identifies and addresses security risks, manages security incidents and trains students, staff and faculty on security practices.

Project Management Office

Manages Rowan's active technology project portfolio and feasibility study requests, ensuring both technology and business requests are implemented using consistent processes, methodologies and project management tools.
 

Technology Negotiations Management

Reviews and negotiates all technology contracts, including licensing agreements, order forms, professional services agreements, statements of work, master services agreements, and similar contracts.

Asset Management

Oversees the full lifecycle of university-owned technology, including receiving, configuring and deploying computers and IT assets across all Rowan campuses, tracking assets and preparing returned technology for recycling.

Technology Services 

Provides in-person and specialized remote technical support for end users, classrooms and computer labs across all campuses:

• Glassboro
• CMSRU
• Rowan-Virtua SOM
• West Campus

Operations & Architecture

Delivering innovative digital business solutions that support Rowan University’s Student Information System (SIS) and enterprise applications through system integration, process improvement, and the implementation of new digital technologies to drive institutional advancement. The team also stewards access and permissions to the SIS, ensuring secure and appropriate data access.

Reporting

Develops and maintains operational reporting and analytics solutions to support business operations, primarily in Cognos.

Desktop & Device Management

Oversees the configuration, security and management of university-owned endpoints, printers, digital signs, virtual desktops and enterprise endpoint applications.

Enterprise System Administration

Maintains and administers Rowan’s core enterprise systems, ensuring their stability, security and scalability. 

Network & Security Operations

Monitors and manages Rowan’s network and security infrastructure to ensure continuous availability, performance and protection.

Applications & Integrations

Implements and supports enterprise software solutions and integrations that enhance university services and improve user experience.

Artificial Intelligence (AI)

Identifies, creates, supports and maintains AI services and tools across the university.
 

Custom Development

Designs and develops custom applications to meet specialized institutional needs.
 

DevOps

Supports continuous integration and deployment of software solutions, bridging development and operations to improve reliability, speed and scalability of services.
 

Enterprise Application Administration

Administers and maintains Rowan’s enterprise applications, ensuring reliable access, performance and functionality.

Software Architecture

Oversees technical design and solution architecture across all custom applications, data integrations, forward-looking technologies and Proofs of Concept (PoCs).

Learning Technologies

Designs and implements classroom technology standards and provides multimedia production support for teaching, learning and research. 

Technology Acquisition

Reviews the procurement of technology hardware and software across the university to ensure acquisitions align with institutional standards, security requirements and budget priorities.

Technology Support Center

Provides critical first level support for all faculty, staff and students on all campuses via phone, email and live chat. 

Training & Instructional Support

Develops custom training to support technology adoption across the university.

Access Services

Manages Campbell building operations and ensures equitable access to library collections and services by providing circulation, required reading collection, interlibrary loan, virtual help, and welcome desk support for the Glassboro campus.

Collection Services

Acquires and assesses scholarly collections in all formats, which support the university’s academic and research mission, and manages collection budgets for all Rowan University Libraries.

Discovery Services

Manages access to electronic/print journals, ebooks, databases, and streaming media, as well as interfaces for discovery across all Rowan University Libraries.

Teaching & Learning

Supports students with success in coursework and independent research, and collaborates with faculty on curricular integration of library resources for the Glassboro campus.

Technology Services

Supports, maintains, and integrates all Rowan University Libraries technologies with each other and with central IRT technologies, and manages metadata services in support of all campuses.

University Archives & Special Collections

Preserves and provides access to materials that document the history of Rowan University and the surrounding region, supporting research and institutional memory.