Staff FAQ
Staff FAQ
Working Remotely: FAQs
This page includes answers to frequently asked questions for Rowan University staff. Please see our Working Remotely page for more information about resources for working from off-campus.Communication & Collaboration
How can I access my email from home?
Employees can access their Rowan University email from any browser on a computer or mobile device through Outlook for the web. See our Exchange email page for other options.
I want to chat online with my colleagues. How can I do that?
The Webex App lets you chat in one-on-one or group conversations, make calls and join virtual meetings from one place while seamlessly switching between devices.
Faculty, staff and students automatically have access to the Webex App; all you need to do is install it on the device of your choice.
I want to hold a face-to-face meeting online. What are my options?
Rowan University supports Webex and Zoom for videoconferencing. For more information about accessing these tools, visit our Video Conferencing page.
How many people can simultaneously attend a Webex meeting?
Up to 1,000 participants can attend a Webex meeting.
I need help with Webex. Where can I get it?
Can I make and receive calls from my Rowan phone number while off-campus?
You can integrate the Webex App with your Rowan phone number, so you can make and receive calls from anywhere. Once you have the Webex App installed, submit a request in the Rowan Support Portal to enable phone services.
Can I forward calls to my Rowan University work phone to another number?
Yes. If you have access to your phone, please follow these directions to forward your calls. If you are off-campus, please submit a request to have your calls forwarded.
Can I receive a copy of voicemails left on my Rowan University phone in my email?
Equipment & Hardware
I’m using a personal device to remotely connect to Rowan resources. How can I make sure it complies with Rowan’s security policies?
Depending on how you are remotely connecting to Rowan University resources from off-campus, your personal device may be subject to different security policies. In general, all Rowan University students and employees should make sure their workstations and devices follow our Personal Device Security Guidelines.
Software & Applications
How do I access Banner from off campus?
Self-Service Banner
You can access Self-Service Banner from off-campus using your preferred browser by visiting ssb.rowan.edu.
Banner Administrative Pages
Authorized employees who need to access Banner Administrative Pages from off-campus may do so by visiting go.rowan.edu/remotebanner in Google Chrome.
The go.rowan.edu/remotebanner link only provides access to the production instance of Banner Administrative Pages. If you need access to any of the test instances of Banner, please use the employee desktop in Citrix or the VPN.
