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Get Help
Get Help
Rowan Support Portal
The Rowan Support Portal is a one-stop shop for most technology-related requests and issues at Rowan University. You can browse self-help articles in our Knowledge Base, submit a ticket to ask a question or report an issue and browse our service catalog.
Ask Susan
Susan, Rowan’s digital assistant, is available 24/7 to answer your questions about technology at Rowan University.
If Susan can’t answer your question, the digital assistant will connect you to chat with a human who can help you during designated hours.
Other Support Options
Search Knowledge Base
The Knowledge Base in the Rowan Support Portal contains hundreds of self-help articles about technology services at Rowan University.
Ask a Question
Ask a question about technology services at Rowan University or report an issue with a system or service in the Rowan Support Portal.
Browse Service Catalog
Browse the service catalog in the Rowan Support Portal and make requests for the services we offer, such as technology consultation.
Phone & Email Support
Call: 856-256-4400 or 833-787-8779 (toll-free)
Email: support@rowan.edu
Our support specialists are available to help you answer any questions you may have about technology services and systems at Rowan University.
Current Hours
Monday to Thursday: 8 a.m. to 8 p.m.
Friday: 8 a.m. to 5 p.m.
Walk-In Assistance
We operate Technology Assistance Centers on each of our campuses. Please see below for more detail on the center for each campus.
Students, faculty and staff may be required to drop off their devices for repair. Depending on the nature of the repair, the device may not be available for several days. Depending on supply and availability, IRT may be able to provide a loaner device, but IRT cannot guarantee a device will be available.
Glassboro
The Technology Assistance Center on the Glassboro campus is located in Memorial Hall.
Current Hours
Monday to Friday: 9 a.m. to 5 p.m.
RowanSOM
Stratford
The Technology Assistance Center at RowanSOM is by appointment only. Please submit a request for assistance at one of the kiosks on campus or email support@rowan.edu.
Current Hours
Monday to Friday: 8 a.m. to 5 p.m.
Sewell
There is no walk-in assistance available on the Sewell campus. If you require assistance, please call 856-256-4400 or email support@rowan.edu.
CMSRU
The Technology Assistance Center at CMSRU recommends scheduling an appointment for best service by emailing cmsrusupport@rowan.edu. However, we do offer limited walk-up support at our location in room 418 of the medical education building.
Current Walk-Up Hours
Monday to Friday: 9 a.m. to 11 a.m. and 1 p.m. to 3 p.m.
On-Site Visits to Classrooms
In the event of equipment failure that cannot be resolved remotely, a technician may be dispatched to replace technology. All other technical issues will be resolved during off-hours.
Glassboro
For emergency classroom and lab support on the Glassboro campus, please call 856-256-5552.
Other Campuses
For all other classroom and lab issues, please call 856-256-4400, press 3 and then select the appropriate option based on your location:
- Glassboro technology classroom issues: Press 1
- Camden technology classroom issues: Press 2
- CMSRU classroom issues: Press 3
- RowanSOM classroom issues: Press 4
On-Site Visits to Administrative/Faculty Offices
A technician may be dispatched to an administrative or faculty office if an issue cannot be resolved remotely by calling 856-256-4400 or emailing support@rowan.edu.
A technician may make arrangements to remove a malfunctioning device or visit the office during off-hours to resolve the issue.
Also, IRT will no longer be providing support and troubleshooting for local printers in administrative or faculty offices to reduce the need for on-site visits. Employees should use departmental network printers to manage their printing needs. Special use local printers, such as label or receipt printers, may be exempted from this requirement and will continue to be supported.
On-Site Visits to Clinical Offices
A technician may be dispatched to a clinical office if an issue cannot be resolved remotely by calling 856-256-4400 or emailing support@rowan.edu.
In the event a technician must be dispatched to a clinical office to resolve a technical issue, clinical staff must disinfect the device and/or area in which the technician will be working due to the nature of clinical work.
If safety protocols, including use of personal protective equipment, are not or cannot be followed in a clinical location, a technician may make arrangements to remove a malfunctioning device or visit the office during off-hours to resolve the issue.
On-Site Visits to Residence Halls
A technician may be dispatched to a residence hall if an issue cannot be resolved remotely by calling 856-256-4400 or emailing support@rowan.edu.
Technicians will only be dispatched to residence halls to resolve network port issues that affect academics.