Video Conferencing

Getting Started 

For: Faculty, Staff, Students

Access: Varies; see details below

Availability: 24/7/365

Helpful Resources:
• Get started with Webex, and learn about the Webex App.  
• Get started with Zoom. 
• Get help hosting a virtual event at Rowan. 
• Review appropriate data use guidelines for Webex and Zoom. 

What Do I Get? 

This service provides access to video conferencing tools to host virtual meetings from a personal or Rowan-owned computer or mobile device.

Rowan University supports Webex and Zoom for videoconferencing. Only Webex is approved for use with confidential information. Due to compliance and security concerns, you must not use Zoom or any other videoconferencing platforms to communicate confidential data. For details on approved uses by platform, please see our Video Conferencing: Appropriate Data Use article.

Why Do I Want It? 

Using these tools, faculty, staff and students can host video conferences and other virtual events over an internet connection — providing the opportunity for face-to-face interaction when all attendees aren't available in person. 

Who Can Get It?

This service is available to faculty, staff and students.

How Do I Request It?

Faculty, staff and students automatically receive access to Webex and Zoom. 

To use Webex, download and install the Webex App from the Webex website. For more information, visit our article on getting started with the Webex App. You can test whether your Webex account is active by visiting rowan.webex.com and signing in. If you can't sign in, submit a request for a Webex account in order to host meetings.

Before you can use Zoom, you must activate your account by logging in to rowan.zoom.us and installing the Zoom software for your device. Start by going to the Zoom Download Center or go to rowan.zoom.us and click Download Client in the footer. For more information, visit our article on getting started with Zoom at Rowan. 

How Can I Access It?

Webex

Webex App

The Webex App lets you chat in one-on-one or group conversations, make calls and join virtual meetings from one place while seamlessly switching between devices.

You can download and install the new Webex App from the Webex website. If you are using a Rowan-managed computer, you do not need administrative rights on your computer to complete this installation.

Webex Online 

You can also log in to rowan.webex.com to access Webex.

Zoom

To get started with Zoom, activate your account by logging in to rowan.zoom.us and download the Zoom client. To download the client, go to the Zoom Download Center or go to rowan.zoom.us and click Download Client in the footer. For more information, visit our article on getting started with Zoom at Rowan. 

How Do I Get Help With It After I Have It?

General Questions

If you have any questions, please contact the Technology Support Center at 856-256-4400. You can also submit your question in the Rowan Support Portal.

The Technology Support Center aims to address all support requests within one business day. If the Technology Support Center cannot resolve your issue, it will take up to three more business days to receive a response to your support request for this service. 

Event Support

We offer support for hosting events through Webex. Please review our event support page for more information.