On-site Residence Hall Network Support

On-site Residence Hall Network Support

On-site Residence Hall Network Support

start iconGetting Started 

For: Faculty, Staff

Access: 856-256-4400, IRT Support Portal or support@rowan.edu 

What Do I Get?  

This service provides an in-person visit to Glassboro residence hall by an IRT technician who is trained in Rowan University network services to troubleshoot issues that cannot be resolved over the phone or brought to one of the Technology Assistance Centers located on each campus.

Why Do I Want It? 

Technicians have specialized access to tools for diagnosing and repairing residence hall ethernet and coaxial ports, as well as wireless access points.

Who Can Get It?

The service is available to students who are living on the Glassboro campus. This service is not available to students living in Nexus-managed properties

How Do I Request It?

There are several ways to request onsite residence hall network support.

Phone: 856-256-4400
Online: IRT Support Portal
Email: support@rowan.edu 

How Can I Access It?  

A technician will schedule a time, if necessary, to visit the location to troubleshoot the problem.

How Do I Get Help With It After I Have It?

If you have any questions after your technical issue has been resolved, please contact the Technology Support Center at 856-256-4400. You can also submit your question in the IRT Support Portal.