On-site Classroom, Lab & Office Support

  • students in a classroom in Engineering Hall

On-site Classroom, Lab & Office Support

On-site Classroom, Lab & Office Support

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For: Faculty, Staff

Access: 856-256-4400, Rowan Support Portal or support@rowan.edu 

Availability:

• Glassboro: Monday to Friday from 8 a.m. to 8 p.m.
• CMSRU: Monday to Friday from 8 a.m. to 4:30 p.m.
• RowanSOM: Monday to Friday from 8 a.m. to 5 p.m.

What Do I Get?  

This service provides an in-person visit to a classroom, lab or office by an IRT technician who is trained in Rowan University network and information systems to troubleshoot issues that cannot be resolved over the phone or brought to one of the Technology Assistance Centers located on each campus.

Why Do I Want It? 

IRT technicians have specialized access to tools for managing Rowan-owned devices, audio-visual equipment and access to services. 

Who Can Get It?

The service is available to faculty and staff.

How Do I Request It?

There are several ways to request on-site technical assistance.

Phone: 856-256-4400
Online: Rowan Support Portal
Email: support@rowan.edu 

Urgent Classroom & Lab Support

For emergency classroom and lab support on the Glassboro campus, please call 856-256-5552. A technician will respond within 15 minutes for urgent issues.

For all other classroom and lab issues, please call 856-256-4400 and select the appropriate option:

  • Glassboro technology classroom issues: Press 1 (A technician will respond within 15 minutes for urgent issues.)
  • Camden technology classroom issues: Press 2
  • CMSRU classroom issues: Press 3 (A technician will respond within 15 minutes for urgent issues.)
  • RowanSOM classroom issues: Press 4 (A technician will respond within 20 minutes for urgent issues.)

     

How Can I Access It?  

For non-urgent issues, a technician will schedule a time, if necessary, to visit the location to troubleshoot the problem. For urgent issues, a technician will visit the affected location as soon as possible. 

How Do I Get Help With It After I Have It?

If you have any questions after your technical issue has been resolved, please contact the Technology Support Center at 856-256-4400. You can also submit your question in the Rowan Support Portal.

The Technology Support Center aims to address all support requests within one business day.