Instant Messaging

Getting Started 

For: Faculty, Staff, Student Workers

Access: Install Jabber and access as you would other applications

Availability: 24/7/365

Helpful Resources:
• Get answers to frequently asked questions about Jabber.
• Learn basics for Windows and read our quick start guide. 
• Learn basics for Macs and read our quick start guide.  
• Get started with Jabber on iOS and Android devices. 
• Review data use guidelines for Cisco Jabber. 

What Do I Get? 

This service provides access to Cisco Jabber, an instant messaging and collaboration tool from your desktop or mobile device.
 

Why Do I Want It? 

Cisco Jabber allows you to instant message colleagues in one-on-one chats or group sessions, as well as make calls directly from your computer. You can also view whether a co-worker is available, in a meeting or away, so you aren't waiting for a response from a colleague who is out of the office.

Cisco Jabber also integrates with Webex, giving you the ability to instantly arrange a video conference and allows for desktop sharing.

Watch: Getting Started With Jabber 

Who Can Get It?

This service is available to faculty, staff and student workers. 

How Do I Request It?

Faculty, staff and student workers automatically have access to Jabber; all you need to do is install Jabber on the device of your choice. 

How Can I Access It?

Once you’ve installed Jabber, open it like you would any other application on your computer and log in with your Rowan Network username and password.

For more information, see our article on getting started with Jabber. 

How Do I Get Help With It After I Have It?

If you have any questions, please contact the Technology Support Center at 856-256-4400. You can also submit your question in the Rowan Support Portal.

The Technology Support Center aims to address all support requests within one business day. If the Technology Support Center cannot resolve your issue, it will take up to three more business days to receive a response to your support request for this service.