Staff FAQ

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Staff FAQ

Working Remotely: FAQs

This page includes answers to frequently asked questions for Rowan University staff. Please see our Working Remotely page for more information about resources for working from off-campus.

Communication & Collaboration

How can I access my email from home?

Employees can access their Rowan University email from any browser on a computer or mobile device through the Outlook Web App. See our Exchange email for other options.

I want to chat online with my colleagues. How can I do that?

Cisco Jabber allows you to instant message colleagues in one-on-one chats or group sessions, as well as make calls directly from your computer. You can also view whether a co-worker is available, in a meeting or away, so you aren't waiting for a response from a colleague who is out of the office.

Faculty, staff and student workers automatically have access to Jabber; all you need to do is install Jabber on the device of your choice.

I want to hold a face-to-face meeting online. What are my options?

Rowan University supports Webex and Zoom for videoconferencing. For more information about accessing these tools, visit our Video Conferencing page. 

How many people can simultaneously attend a Webex meeting?

Up to 1,000 participants can attend a Webex meeting.

I need help with Webex. Where can I get it?

We have several resources to help you get started with Webex. 

Webex Help

Webex Classes

Webex is also hosting online classes that will give you a high-level overview of how to schedule your meeting, manage audio and share content. Register for a class. 

Virtual Event Support

We also offer support for hosting virtual events through Webex.

Can I forward calls to my Rowan University work phone to another number?

Yes. If you are still on campus and have access to your phone, please follow these directions to forward your calls. If you are off-campus, please submit a request to have your calls forwarded.

Can I receive a copy of voicemails left on my Rowan University phone in my email?

Equipment & Hardware

I’m using a personal device to remotely connect to Rowan resources. How can I make sure it complies with Rowan’s security policies?

Depending on how you are remotely connecting to Rowan University resources from off-campus, your personal device may be subject to different security policies. In general, all Rowan University students and employees should make sure their workstations and devices follow our Personal Device Security Guidelines.

Software & Applications

How do I access Banner from off campus?

Self-Service Banner

You can access Self-Service Banner from off-campus using your preferred browser by visiting ssb.rowan.edu. 

Banner Administrative Pages

Authorized employees who need to access Banner Administrative Pages from off-campus during the COVID-19 crisis may now do so by visiting go.rowan.edu/remotebanner in Google Chrome.

Employees no longer need to log in to the employee desktop in Citrix or use the VPN to access Banner Administrative Pages. 

The go.rowan.edu/remotebanner link only provides access to the production instance of Banner Administrative Pages. If you need access to any of the test instances of Banner, please use the employee desktop in Citrix or the VPN.