Staff FAQ

Staff FAQ

Working Remotely: Frequently Asked Questions

This page will be updated regularly with frequently asked questions that are relevant to Rowan University staff. Please check back often.

Communication & Collaboration

How can I access my email from home?

Employees can access their Rowan University email from any browser on a computer or mobile device through the Outlook Web App. See our Working Remotely page for other options.

I want to chat online with my colleagues. How can I do that?

Cisco Jabber is a unified communications application that provides access to one-on-one or group instant messaging for employees that can be used on your desktop computer or on a mobile device.

Install Jabber on Laptop/Desktop

Getting Starting Guides

More Information

I want to hold face-to-face sessions online. What are my options?

With Webex, you can share your computer desktop and hold video conferences or conference calls using your computer, phone or tablet.

All Rowan University employees now have access to Webex. You do not need to request an account to use Webex. To get started with Webex, log in to rowan.webex.com or download and install Cisco Webex Meetings. 

 

How many people can simultaneously attend a Webex meeting?

Up to 1,000 participants can attend a Webex meeting.

I need help with Webex. Where can I get it?

We have several online resources to help you get started with Webex.

Webex Help

Webex Classes

Webex is also hosting online classes that will give you a high level overview of how to schedule your meeting, manage audio and share content. Register for a class. 

Can I forward calls to my Rowan University work phone to another number?

Yes. If you are still on campus and have access to your phone, please follow these directions to forward your calls. If you are off-campus, please submit a request to have your calls forwarded.

Can I receive a copy of voicemails left on my Rowan University phone in my email?

Equipment & Hardware

Can I take my Rowan University desktop computer home?

No. Rowan University-owned desktop computers may not be removed from campus. Desktop computers are not configured to operate off-campus, and employees will not be able to use them from home.

Can I take my monitor, keyboard, mouse or other peripheral equipment home?

Yes, with approval, employees may temporarily borrow monitors, keyboards, mice or other peripherals in order to facilitate their work at home. 

All employee requests to borrow monitors or other equipment must be submitted through the University Telework Agreement and approved by the employee’s supervisor, Human Resources and Information Resources & Technology. Please list the specific equipment you are requesting to borrow. If you are requesting a monitor, please include the monitor’s serial number in your request.  

I’m using a personal device to remotely connect to Rowan resources. How can I make sure it complies with Rowan’s security policies?

Depending on how you are remotely connecting to Rowan University resources from off-campus, your personal device may be subject to different security policies. In general, all Rowan University students and employees should make sure their workstations and devices follow our Personal Device Security Guidelines.

Software & Applications

How do I access Banner from off campus?

Self-Service Banner

You can access Self-Service Banner from off-campus using your preferred browser by visiting ssb.rowan.edu. 

Banner Administrative Pages

Authorized employees who need to access Banner Administrative Pages from off-campus during the COVID-19 crisis may now do so by visiting go.rowan.edu/remotebanner in Google Chrome.

Employees no longer need to log in to the employee desktop in Citrix or use the VPN to access Banner Administrative Pages. 

The go.rowan.edu/remotebanner link only provides access to the production instance of Banner Administrative Pages. If you need access to any of the test instances, please use the employee desktop in Citrix or the VPN.