Instant Messaging

Getting Started 

For: Faculty, Staff, Students

Access: Install the Webex App and access as you would other applications

Availability: 24/7/365

Helpful Resources:
• Get started with the Webex App.
• Review appropriate data use guidelines for Webex. 

What Do I Get? 

This service provides access to Rowan-approved chat platforms:

• Webex is the preferred chat platform for Rowan University, is fully supported and has been approved for all data types, including confidential information.
• Teams and Google Chat are also approved chat platforms that may store all data types. However, we does not provide support documentation or technical assistance for these platforms. We recommend you use Webex for the best experience.
  

You may not conduct official university business on non-approved chat platforms, including, but not limited to Slack, HipChat, Telegram, Signal, Facebook, SnapChat, Instagram, iMessage and SMS tools.

Why Do I Want It? 

Webex (preferred), Teams and Google Chat let you chat in one-on-one or group conversations.

You can also integrate the Webex App with your Rowan phone number, so you can make and receive calls from anywhere. 

Who Can Get It?

This service is available to faculty, staff and students. 

How Do I Request It?

You do not need to request access to the Webex, Teams or Google Chat. Just install the appropriate app on your device of choice and log in with your Rowan NetID. 

You do have to request calling features for the Webex App. To make and receive calls from your Rowan phone number using the Webex App, submit a request in the Rowan Support Portal.

How Can I Access It?

Webex

Once you’ve installed the Webex App, open it like you would any other application on your computer and log in. If you are using a Rowan-managed computer, you do not need administrative rights on your computer to complete this installation. 

For more information, see our article on getting started with the Webex App. 

Teams

You can access Microsoft Teams through the web app. Review our article on getting started with Microsoft Teams for more information. 

Google Chat

Access Chat directly at chat.google.com. For more information, review Google's article on Google Chat. 

How Do I Get Help With It After I Have It?

If you have any questions about Webex, please contact the Technology Support Center at 856-256-4400. You can also submit your question in the Rowan Support Portal. We do not provide technical assistance for Teams or Google Chat.

The Technology Support Center aims to address all support requests within one business day. If the Technology Support Center cannot resolve your issue, it will take up to three more business days to receive a response to your support request for this service.