Centricity Business

  • medical students checking people in at RowanSOM vaccination clinic

Centricity Business

Centricity Business

start iconGetting Started 

For: Rowan Medicine staff

Access: Open Centricity in patient rooms; go to access.rowan.edu outside patient rooms

Availability: 24/7/365

Helpful Resources:
Log in to Canvas to access clinical training resources. 

What Do I Get?  

This service provides front desk business offices and support staff with Centricity Business, a centralized system for patient billing and scheduling.

Why Do I Want It? 

Rowan Medicine, RowanSOM's clinical locations, and Rowan Medicine’s Central Billing office use Centricity Business for scheduling, billing and collection modules. 

Who Can Get It?

This service is available to Rowan Medicine administrative staff, central billing staff and select doctors, nurses and medical staff who have explicit permissions.

How Do I Request It?

To request access to Centricity Business, please complete the Security User Access - Centricity Business (IDX) form located in the FPP resource course on Canvas. Requests take up to four business days to complete. 

How Can I Access It?  

Inside patient rooms, Centricity Business is accessed by double-clicking on Citrix and selecting Centricity.

Visit access.rowan.edu to access Centricity Business outside patient rooms.

How Do I Get Help With It After I Have It?

If you have any questions, please contact the Technology Support Center at 856-256-4400. You can also submit your question in the Rowan Support Portal. The Technology Support Center aims to address all support requests within one business day. If the Technology Support Center cannot resolve your issue, it will take up to one more business day to receive a response to your support request for this service. 

Urgent Clinical Support

For urgent issues that impact doctors and nurses from seeing patients, please call 856-566-6311 for urgent technology support.

Clinical Support Hours

Monday to Thursday: 8 a.m. to 9 p.m.
Friday: 8 a.m. to 6 p.m.
Saturday: 8 a.m. to 1 p.m.