CrashPlan Desktop Backup Service

Getting Started 

For: Faculty, Staff

Access: See below

Availability: 24/7/365

Helpful Resources:

• Get started with CrashPlan at Rowan.
• Change CrashPlan file selection. 
• Restore files from CrashPlan. 

What Do I Get?  

This service protects your data by automatically backing it up to a cloud-hosted service through a software program called CrashPlan. 

Why Do I Want It? 

CrashPlan securely and continuously backs up your data to the cloud, preventing data loss and allowing you to easily restore files. With CrashPlan, you can select which files are automatically backed up to an easy-to-use interface.

CrashPlan backs up your files every 15 minutes using limited processing power to prevent slowdowns and encrypts your data.

Who Can Get It?

This service is available to faculty and staff for use on Rowan-managed computers.

How Do I Request It?

CrashPlan now comes pre-installed on all, new Rowan-managed computers. If you don't have CrashPlan yet, you can download it to your Rowan-managed computer through Company Portal (Windows) or Self Service (Mac). For help, review our instructions on installing CrashPlan. 

How Can I Access It?  

Once you have installed CrashPlan on your computer, you can open it as you would any other application.  

How Do I Get Help With It After I Have It?

Please visit CrashPlan’s support website for help using and configuring the application.

If you have any other questions, please contact the Technology Support Center at 856-256-4400. You can also submit your question in the Rowan Support Portal.

The Technology Support Center aims to address all support requests within one business day. If the Technology Support Center cannot resolve your issue, it will take up to two more business days to receive a response to your support request for this service.