Workstation Guide
Workstation Guide
Get to Know Your Rowan Workstation
Your Rowan-managed computer is designed to help you get your job done. Here's what you need to know about your computer and how to customize it to fit your specific needs.
Learn the Basics
Log In & Get Connected
Workstation Policies
The following policies apply to all Rowan-managed workstations:
• Workstation Use and Security Policy
• Employee Workstation Assignment Policy
• Technology Ownership Policy
Use your Rowan NetID and password to log in to your computer.
Your computer will automatically connect to RowanSecure, the university's secure wireless network, wherever it's available on campus.
Standard Software
We pre-load certain applications on Rowan-managed computers, including:
- Office suite (Word, Excel, Outlook, etc.)
- Drive for Desktop (Windows only)
- Citrix Workspace
- Google Chrome
Your computer also comes equipped with hardware encryption and threat prevention software. Rowan University uses Defender as our antivirus software for Rowan-managed computers.
Workstation Assignment & Replacement
We provide new employees (except part-time staff and adjunct faculty) with one primary workstation covered by the University's trade-in cycle. Currently, computers in the trade-in cycle are replaced every four years.
For more information, review our Employee Workstation Assignment Policy.
Protect Your Workstation
Lock Your Screen
While your screen will automatically lock after 15 minutes of inactivity, we strongly encourage you to lock your screen every time you leave your computer unattended.
Windows Shortcut
Lock your screen by pressing the Windows logo + L keys at the same time.
Mac Shortcut
Lock your screen by pressing the Control + Command + Q keys at the same time.
Restart Your Computer
Restart your computer at least once a week — and whenever else you are prompted to do so — to apply security patches and optimize performance.
Connect to the Rowan VPN
If you work primarily off-campus, log in to the Rowan VPN for at least two hours every week to ensure your computer receives security and software patches and other necessary updates.
For instructions connecting to the Rowan VPN, see our article on logging in to the Cisco AnyConnect VPN Client, which should already be installed on your computer.
Personalize Your Workstation
Install Software
Windows
You can install University-approved and provided software on a Windows workstation through the Company Portal (find it in the Start menu).
If you need another application, you may download it, right-click and choose "Run as Administrator" to install it. For more information, see our article on using Privilege Management to install software on Windows.
Mac
You can install approved software on your computer without administrative rights using Self Service, which you'll find in your Applications folder. For more information, see our article on Self Service software installation.
If you need another application, you can use Privileges — a tool that grants you temporary administrative rights to your computer — to install it.
Install Printers
Mobile Print
You can upload your document to mobileprint.rowan.edu, and swipe your RowanCard at a campus printing kiosk to pick it up.
For more informatin, review our FAQ article on Mobile Print.
Windows
Open the Rowan Print Driver Installer program, locate the printer you want to install and click Download. Then, click Install when the printer installer appears.
For help, see our instructions on installing printers and distributed copiers/printers on Rowan-managed computers.
Mac
Go to Self Service, select Printers and then select the option for the type of printer you want to install.
For help, see our instructions on installing printers and distributed copiers/printers on Rowan-managed computers.Back Up Your Data
You should regularly back up your data to give yourself a better chance of restoring valuable information if it’s lost or stolen.
Google Drive
You get unlimited storage in Google Drive, Rowan University's preferred online storage solution.
Access on Your Desktop
Drive for Desktop lets you access your Google Drive files on demand, directly from your computer.
Rowan-managed Windows computers come with Drive for Desktop installed. You can download Drive for Desktop on a Rowan-managed Mac computer from Self Service.
Access Online
You can also access Google Drive from any browser at go.rowan.edu/googlelogin.
Home Directory
The home directory, or H: Drive, is a personal network storage space you can use.
On most Rowan-managed Windows computers, files on your desktop and in your documents folder are automatically backed up to your home directory. (This feature is not in place for Rowan-managed Windows computers assigned to Rowan-Virtua SOM employees.)
For help, see our articles on accessing your home directory from on-campus or off-campus through VPN.
Get Help With Your Workstation
Rowan Support Portal
The Rowan Support Portal is a one-stop shop for most technology-related requests and issues at Rowan University. You can browse self-help articles in our Knowledge Base, submit a ticket to ask a question or report an issue and browse our service catalog.
Ask Susan
Susan, Rowan’s digital assistant, is available 24/7 to answer your questions about technology at Rowan University.
If Susan can’t answer your question, the digital assistant will connect you to chat with a human who can help you during designated hours.
Phone & Email Support
Call 856-256-4400 or email support@rowan.edu.
Visit our Get Help page for our current hours and other support options.
